Du Network Outage Disrupts Voice Calls Across Dubai and Abu Dhabi
By Thasmiya
Thousands of **du** customers across **Dubai and Abu Dhabi** experienced disruptions to voice calling services on Wednesday morning after a temporary network outage affected mobile calls.
While many users were unable to make or receive calls, **SMS, mobile internet and messaging apps continued to function for most customers** during the disruption. ([Gulf News](https://gulfnews.com/business/du-network-outage-disrupts-voice-calls-in-dubai-and-abu-dhabi-1.500608408?utm_source=chatgpt.com))
## **What happened?**
The outage began at around **7:00am UAE time**, with users reporting failed voice calls across several parts of the UAE.
Downdetector recorded a sharp increase in complaints, with the majority of reports related to **voice calling issues**. Some users also experienced problems with mobile signal and the du mobile app. ([Gulf News](https://gulfnews.com/business/du-network-outage-disrupts-voice-calls-in-dubai-and-abu-dhabi-1.500608408?utm_source=chatgpt.com))
## **Which services were affected?**
According to reports:
- Voice calls were disrupted for many users. - Some customers experienced weaker mobile signal. - The du mobile app was temporarily unavailable for some users.
However:
- SMS services continued to work. - Mobile internet remained available for most customers. - Internet calling apps such as **Botim** continued to function, allowing users to stay connected. ([Gulf News](https://gulfnews.com/business/du-network-outage-disrupts-voice-calls-in-dubai-and-abu-dhabi-1.500608408?utm_source=chatgpt.com))
## **What did du say?**
During the disruption, the du app displayed a maintenance message stating that technical teams were working to restore services.
At the time of the initial reports, the company had not confirmed the cause of the outage or provided an estimated restoration time. ([Gulf News](https://gulfnews.com/business/du-network-outage-disrupts-voice-calls-in-dubai-and-abu-dhabi-1.500608408?utm_source=chatgpt.com))
## **What should customers do?**
If you’re still experiencing issues:
- Restart your phone. - Toggle Airplane Mode on and off. - Check for network updates. - Use internet-based calling apps if mobile voice calls remain unavailable. - Follow du’s official channels for service updates.
## **Why this matters**
Reliable mobile connectivity is essential for work, business and emergency communication.
Although the disruption mainly affected voice calls, internet and messaging services remained available for most users, helping reduce the overall impact while restoration work continued. ([Gulf News](https://gulfnews.com/business/du-network-outage-disrupts-voice-calls-in-dubai-and-abu-dhabi-1.500608408?utm_source=chatgpt.com))
## **FAQs**
### **Which du services were affected?**
The outage primarily affected **voice calling services**. SMS and mobile internet continued to work for most users. ([Gulf News](https://gulfnews.com/business/du-network-outage-disrupts-voice-calls-in-dubai-and-abu-dhabi-1.500608408?utm_source=chatgpt.com))
### **Which cities were impacted?**
Users in **Dubai and Abu Dhabi** were among those reporting the disruption. ([Gulf News](https://gulfnews.com/business/du-network-outage-disrupts-voice-calls-in-dubai-and-abu-dhabi-1.500608408?utm_source=chatgpt.com))
### **Could customers still use WhatsApp or Botim?**
Yes. Internet-based messaging and calling apps, including **Botim**, remained operational for many users. ([Gulf News](https://gulfnews.com/business/du-network-outage-disrupts-voice-calls-in-dubai-and-abu-dhabi-1.500608408?utm_source=chatgpt.com))
### **Has the cause been confirmed?**
At the time of reporting, du had not announced the cause of the outage. ([Gulf News](https://gulfnews.com/business/du-network-outage-disrupts-voice-calls-in-dubai-and-abu-dhabi-1.500608408?utm_source=chatgpt.com))
## **Source Credits**
Information source/resource owners: du, Gulf News, Downdetector.
## **Image Credits**
Image sources are combined from AI-generated visuals and other platforms. If any owner wants to be mentioned or any content needs to be changed, please email us at **concerns@whatmatter.ae**.