Dubai Police Launch Home Delivery Service for Lost-and-Found Items Across the UAE
By Thasmiya
People who lose or find personal belongings in the UAE can now receive recovered items at their doorstep after Dubai Police introduced a nationwide delivery service for lost-and-found property.
The new initiative allows individuals to have eligible recovered items delivered anywhere in the UAE, making it easier to reclaim belongings without visiting a police station. The service is part of Dubai Police’s ongoing efforts to enhance digital services and improve customer convenience. ([dubaipolice.gov.ae](https://www.dubaipolice.gov.ae/) and Dubai Police announcements)
## **What is the new lost-and-found delivery service?**
Dubai Police has launched a **doorstep delivery service** for lost-and-found items, enabling recovered property to be delivered directly to customers across all seven emirates.
Instead of collecting items in person, eligible owners can request delivery after completing the necessary verification procedures.
The service is designed to reduce travel time and make the recovery process faster and more convenient.
## **Who can use the service?**
The service is available to individuals whose lost belongings have been recovered by Dubai Police and successfully matched to their rightful owners.
Customers must complete the required identity verification before a delivery request can be processed.
The initiative covers deliveries across the UAE rather than limiting them to Dubai.
## **Which items can be delivered?**
Eligible lost-and-found property may include commonly misplaced personal belongings such as:
- Mobile phones - Wallets - Bags - Personal documents - Keys - Electronic devices - Other recovered personal items
Certain categories of property may require additional verification or may not qualify for delivery because of legal or security requirements.
## **How does the service work?**
Customers generally need to:
1. Report or locate the lost item through Dubai Police channels. 2. Complete ownership verification. 3. Confirm the delivery request. 4. Provide a UAE delivery address. 5. Receive the recovered item at the chosen location.
Customers should ensure their contact details and delivery address are accurate to avoid delays.
## **Supporting Dubai’s smart government vision**
The new service supports Dubai’s wider goal of expanding smart government services and reducing the need for in-person visits.
By combining digital verification with home delivery, Dubai Police aims to improve customer experience while maintaining secure handling of recovered property.
The initiative also supports the UAE’s broader strategy of using technology to make government services more accessible and efficient.
## **What if you lose an item in Dubai?**
If you lose personal property in Dubai, you should report it through official Dubai Police channels as soon as possible.
Providing accurate details such as:
- Item description - Location where it was lost - Date and time - Identifying features - Contact information
can improve the chances of successfully matching recovered items with their owners.
## **Why this matters**
Thousands of lost items are handed over to Dubai Police every year.
The new doorstep delivery service removes the need for many customers to travel to collection centres, saving time while making the recovery process more convenient for residents and visitors across the UAE.
It also reflects Dubai Police’s continued investment in customer-focused digital services that simplify everyday interactions with government authorities.
## **FAQs**
### **What is Dubai Police’s new lost-and-found service?**
It allows eligible recovered lost-and-found items to be delivered directly to customers anywhere in the UAE after ownership verification.
### **Is the service available outside Dubai?**
Yes. Dubai Police says the delivery service is available across the UAE.
### **Do I still need to verify ownership?**
Yes. Customers must complete the required verification process before any recovered item is released for delivery.
### **What kinds of items can be delivered?**
Eligible personal belongings such as phones, wallets, bags, documents, keys and other recovered property may qualify, depending on verification and applicable regulations.
### **How do I report a lost item?**
Lost items can be reported through Dubai Police’s official channels, including its website, smart app or customer service centres.
### **Can visitors use the service?**
Visitors whose recovered belongings have been verified may also be able to benefit from the service, subject to Dubai Police’s procedures.
## **Source Credits**
Information source and resource owners: Dubai Police.
## **Image Credits**
Image sources are combined from AI-generated visuals and other platforms. If any owner wants to be mentioned or any content needs to be changed, please email us at **concerns@whatmatters.ae**.